At Brillderm, we aim to provide you with reliable and efficient shipping services. Please read our Shipping and Delivery Policy to understand how we handle shipping, delivery times, and related concerns.
1. Shipping Options and Rates
We offer a variety of shipping options to meet your needs:
Standard Shipping: Typically delivered within 5-7 business days.
Express Shipping: Typically delivered within 2-3 business days.
Shipping rates vary based on the shipping method selected and the destination of your order. The total shipping cost will be calculated and displayed at checkout.
2. Order Processing Time
Processing Time: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. You will receive a shipping confirmation email with tracking information once your order is shipped.
3. International Shipping
We offer international shipping to many countries. Please note:
Customs and Duties: International orders may be subject to customs duties, taxes, and import regulations. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.
Delivery Times: International delivery times vary depending on the destination and customs processing.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order through the carrier’s website. Please allow 24-48 hours for the tracking information to be updated.
5. Delivery Issues
Delayed or Lost Packages: If your order is delayed or you suspect it has been lost, please contact our Customer Service team at brillderm@gmail.com. We will work with the carrier to resolve the issue.
Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, contact us as soon as possible.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 3 days of delivery at Brillderm@gmail.com . Provide your order number and a description of the issue, along with photos of the damaged or incorrect items. We will arrange for a replacement or refund as appropriate.
7. Shipping Restrictions
Some products may have shipping restrictions due to regulations or carrier policies. These restrictions will be noted on the product page. If we are unable to ship a product to your location, we will notify you and provide a full refund for that item.
8. Contact Information
For any questions or concerns regarding shipping and delivery, please contact our Customer Service team at Brillderm@gmail.com.
Thank you for shopping with brillderm. We appreciate your business and are committed to providing you with the best possible shopping experience.
